# Blog.

> Use cases and notes from software, Shopify and AI work in production. English and Italian.

- [Your chatbot is not dumb. It was never allowed to check anything.](https://giovannidimeo.com/blog/ai-customer-support-chatbot-human-in-the-loop.md): The bots people complain about repeat themselves, ignore context and never call a human. All three are design choices. Here is what a support bot with an LLM, tools and a human in the loop actually does. (Article, Aug 2026)
- [The client runs his admin from Claude. A private MCP, wired to production, in three weeks.](https://giovannidimeo.com/blog/private-mcp-server-in-production.md): A non-technical client got an MCP instead of more admin screens. He now creates catalogue products by chatting, on a server that reaches production through one authenticated user and logs every call. (Use case, Aug 2026)

Source: https://giovannidimeo.com/blog/